National Soft Services Lead

Job description

The National Soft Services Lead is accountable for the end‑to‑end delivery of cleaning and concierge services across Australia, ensuring a consistent, high‑quality service model that enhances workplace experience and drives long‑term value. The role holds full Operational, Financial, People and HSEQR accountability, including P&L ownership, and is responsible for embedding ISS Global best practice across a diverse national portfolio. This position plays a critical leadership role within the Account Senior Leadership Team and is central to shaping a safe, compliant, customer‑centric service environment. Success Criteria: Key Areas of Collaboration & Influence - Full compliance with all safety, statutory and regulatory obligations. - Reliable, high‑quality delivery of all soft services nationally. - Achievement of all financial targets and internal budget requirements. - Successful delivery of all contract KPIs, KVIs and SLAs. - Strong stakeholder engagement and positive feedback across ISS teams and partner organisations. - Positive results across all operational areas. - Effective collaboration with senior stakeholders - ISS and Account Senior Leadership Team. - Finance, HSEQ, Peop...