Technical Service Manager

Job description

Your Contribution As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high-quality documentation, and continuous improvement of our aftermarket services. - Handle and resolve technical complaints while ensuring clear communication with customers. - Provide expert hotline support and guided troubleshooting across our product portfolio. - Create and maintain high‑quality technical documentation, bulletins, and internal materials. - Prepare and deliver technical trainings in person, online, and through digital platforms. - Support European projects focused on digitalization, e‑learning, and service innovation. - Collaborate with internal teams to monitor KPIs, share insights, and improve processes. Your Experience and Qualifications: - Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology. - Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus. - Strong command of MS Office; SAP and digital training tools are an advantage. - Fluent French and professional English required; German is appreciated. - Excellent communication, cust...