Customer Success Manager

Job description

Customer Success Manager Department: Customer Success: Employment Type: Full Time: Location: United States: Reporting To: Head of Customer Success Description: Hi 👋 I'm Paul, Head of US Customer Success at Pinpoint. We’re a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product–market fit, and happy customers. Our rapid growth has brought exciting new challenges. In H2 of 2025, we won 3 of our 4 largest US customers. As we bring on more complex clients, we're looking for an experienced Customer Success Manager to help us scale. This is a high-impact, hands-on role. You'll own a portfolio of 50 to 70 customers worth ~$1 to 1.5M ARR, balancing proactive, tech-enabled engagement with in-person relationship building when it matters most. Your North Star is Net Revenue Retention: retaining customers, mitigating risk, and driving expansion. If you’re commercially minded, entrepreneurial, and thrive in a fast-moving SaaS environment, this is a chance to make a real mark. The fine print (but way more exciting)...