Phone Queue Care Manager, LTSS (RN) - MUST RESIDE IN TEXAS

Job description

JOB DESCRIPTION: Opportunity for a Texas licensed RN to support our Medicaid Members telephonically as part of the Member Outreach Team. Three days a week the members of this team utilize an auto-dialer system to make outbound calls to waiver members to follow up on the services needed and address any barriers. The remaining days, you will participate in the department’s inbound call queue taking calls from members who have phoned in for assistance. Hours are M – F, 8 AM – 5 PM. Preferred experience includes Home Health, Care Management either at another MCO like Molina or within a hospital. Candidates should be familiar with different types of DME as well. Additional experience working in a phone queue is an added bonus! Solid experience with Microsoft Office Suite is necessary, especially with Outlook, Excel, and Teams as well as being confident in moving between different programs to complete the necessary forms and documentation while talking with members on the phone. Job Summary: Provides support for care management/care coordination long-term services and supports specific activities and collaborates with multidisciplinary team coordinating integrated delivery of member care...