Supervisor

Job description

As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team. You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands-on leadership role for someone passionate about beauty, retail performance, and developing others. Key Responsibilities: People Leadership & Team Development: Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation Coach, motivate, and inspire the team to consistently achieve individual and store performance goals Develop team capability through on-the-job coaching in: Support onboarding, training, and continuous development of new and existing team members Foster a positive, inclusive, and high-performance culture aligned with KIKO values Act as a trusted leader and point of escalation in the Store Manager’s absence - Product knowle...