Contact Center Engineer

Job description

Contact Center Engineer Engineering and Product: | Software Engineering Atlanta, Georgia, United States: Position Summary: Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. We are looking for a Contact Center Engineer who has hands-on experience with cloud-based contact center technologies and a strong interest in advancing customer interaction solutions. In this role, you will work directly with clients and project teams to support both pre-sales and post-sales efforts, building your consulting expertise while helping...