CRM Manager

Job description

Policy Expert – CRM Manager 🚀 Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆 Hear from our team about what it's like working at Policy Expert ✨ What you’ll be doing: You’ll own the hands-on build, management and optimisation of lifecycle and transactional customer communications, primarily via email, with oversight of print communications and future expansion into channels as new comms opportunities arise. You’ll become Policy Expert’s go-to expert on our CRM platform Bloomreach. The role is responsible for executing and continuously improving CRM activity to drive engagement, acquisition, retention, and in-life commercial performance, while ensuring communications are clear, accurate, and compliant. This role works hand-in-hand with the Customer Comms Manager and Lead who will plan what...