Service Desk Analyst
J.D. Irving, Limited · Fredericton, New Brunswick, CA
As a Service Desk Analyst at JDI IT, you will serve as the primary point of contact for Incident Reporting, Service Requests, and general IT questions. Our h...
Job description
As a Service Desk Analyst at JDI IT, you will serve as the primary point of contact for Incident Reporting, Service Requests, and general IT questions. Our high-energy, fast-paced team takes pride in going above and beyond by delivering strong technical support and exceptional customer service. As a pivotal member of the IT team, you will guide end-users through processes, adhere to Incident Management processes, and uphold ITIL Best Practices. This role offers an opportunity to join a forward-thinking and motivated Service Desk, where you can expand your technical skills, gain valuable business knowledge, and make a lasting impact. This position requires full-time on-site presence. All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR). Bonus: Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures...