Technical Program Manager (Technical Support Engineering)

Job description

The role, in a nutshell: We seek an experienced and technically skilled Technical Program Manager to lead complex, multi-disciplinary engineering projects. The ideal candidate will leverage their engineering expertise to plan requirements with internal stakeholders and guide projects through the full project lifecycle. What you’ll do: - Collaborate with team members and stakeholders to understand defined work problems and program goals, obtain prioritized deliverables, and discuss program impact. - Prioritize program goals, understand and translate stakeholders’ needs into program goals and prioritize deliverables. - Define the scope of projects and develop, execute, and/or manage project plans for the supported program(s). - Review key metrics about a program, monitor potential metric deviations, and define corrective actions for critical deviations. - Identify, communicate, and collaborate with relevant stakeholders within one or more teams to drive impact and work toward mutual goals. TPM - Technical Support: - Own end-to-end execution for L3 Engineering escalations and customer support metrics, including intake, prioritization, dependency tracking, issue resolution. - Design an...