Principal

Job description

Summary The Principal is the Services leader/owner of the Customer Account and the field leader on all implementation related topics. You’ll be responsible for the success of the cloud transformation programs, ensuring that projects stay on track and that Guidewire delivers real value to the customer’s business. You’ll coordinate internal and external teams, manage delivery risks, and serve as a trusted advisor to customer stakeholders. You’ll also work closely with Sales, Product, and other internal teams to ensure smooth delivery, clear communication, and long-term success. You will advocate for customers’ needs with partners and internal teams while being accountable for the portfolio’s financial performance and revenue growth. Job Description: Key Responsibilities: Cloud Program Leadership: ○ Lead the planning and execution of cloud transformation programs across assigned customer accounts ○ Coordinate key activities like performance testing, cutovers, and handovers to customer success ○ Monitor progress, identify risks, and work with delivery teams to keep programs on track ○ Ensure customer programs align with business objectives and success criteria Customer Relationship and...