Spa Director - Pier House Resort & Spa, Key West, Fl

Job description

The Spa Director is responsible for the overall operations of the spa, and fitness center, including maintaining high standards in spa/club services and operations, and maximizing profitability. Qualifications: - Direct the activities of spa, fitness center and spa café by giving guidance, leadership and instruction to associates. - Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner. - Responsible for overall budget approval authority for spa division departments, to include payroll expenses, revenue, inventory and all other expenses. - Monitor all spa related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest - Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. - Research and develop new spa treatments and programs to create new - Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met. - Conduct regular spa staff meetings for the purpose of informing, training and inspiring - Monitor and maintain the cleanlin...