Hotel Front Desk Clerk (Full-Time & Part-Time)

Job description

TITLE: Front Desk Clerk LAST UPDATED: December 20, 2023 DIVISION: DEPARTMENT: Hotel REPORTS TO: Front Desk Lead FLSA STATUS: Non-Exempt COMP LEVEL: 4 ________________________________________________________________ Summary: Checks guests in and out of rooms and RV Park; provides guest service as required. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description. Essential Job Functions: - Greets, registers, and assigns rooms and park spaces to guests; issues room keys and escort instructions to Bellstaff. - Maintains records of room availability and guests’ accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests. - Books and confirms reservations. - Delivers mail and messages for guests. - Responds to inquiries pertaining to Hotel and RV Park services, registration of guests, and other service-related questions. - Schedules restaurant, transportation, and entertainment reservations; arrange...