Service Desk Analyst l

Job description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. About the Role: We are seeking a Service Desk Analyst l I to provide reliable desktop and server support across multiple channels, including phone, email, and in-person. This role is responsible for the provisioning, installation, configuration, troubleshooting, and maintenance of hardware, software, and related systems infrastructure. The Service Desk Analyst l also supports technical research and development initiatives helping to drive improvement a...