Customer Success Manager

Job description

Description REPORTS TO: SVP, Customer Success: EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people, property, and operations. Through a combination of live video monitoring, proactive intervention, and intelligent technology, EyeQ helps customers prevent incidents before they escalate while delivering a higher standard of service, insight, and partnership. The Customer Success Manager (CSM) plays a key role in owning the post-go-live customer relationship and ensuring customers achieve the intended value of their investment over time. This role is responsible for driving ongoing customer engagement, success planning, protection optimization, use-case adoption, and renewal readiness across assigned accounts. You’ll serve as a strategic partner and day-to-day relationship owner for customers while working cross-functionally with Customer Support, Security Operations, Onboarding, Technical Services, Field Services, Project Management, and Sales. This role is equal parts relationship management, operational coordination, and value storytelling—requiring someone who can build trust, lead pro...