Director of Rooms

Job description

We are pleased to announce a wonderful opportunity for a Director of Rooms Position Summary: The Director of Rooms is responsible for leading all aspects of the Rooms Division, including Front Office, Housekeeping, and Guest Services, to deliver exceptional guest experiences while maximizing operational efficiency and profitability. This role drives performance across service, cleanliness, and operational execution, ensuring alignment with brand standards and overall hotel strategy. The Director of Rooms plays a critical leadership role in guest satisfaction, team development, and revenue optimization. What will you be doing most days? Rooms Division Leadership: - Lead and manage all Rooms Division departments, including Front Office, Housekeeping, and Guest Services. - Establish clear expectations, accountability, and performance standards across all teams. - Foster a high-performance culture focused on service excellence, teamwork, and continuous improvement. - Develop department leaders and build a strong operational bench. Guest Experience & Service Excellence: - Ensure consistent delivery of exceptional guest service across all touchpoints of the guest journey. - Drive improve...