Digital Experience & Development Senior Lead

Job description

Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Job Description: The Digital Experience & Development Senior Lead is responsible for driving a high performing, customer-centric e-commerce operation for COS North America. This role serves as the central owner of the purchase and post-purchase journey, logistics partnerships, and the delivery of seamless digital experiences. The position also leads cross-functional project management for strategic initiatives, including the development of new revenue streams, marketplace expansions, and omnichannel fulfillment. Operating with broad accountability, this role shapes regional priorities, anticipates future needs, and ensures that customer experience and operational execution align with COS’s strategic direction. Key Responsibilities: - Own and optimise the end‑to‑end digital customer journey , including checkout, fulfilment, delivery, returns, and customer service touchpoints across e‑commerce and marketplaces - Lead strategic...