Tier 2 and Tier 3 desktop support engineer (bigfix and intune)

Job description

The Desktop Support Engineer provides Tier 2 and Tier 3 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies. Role is full time onsite in Bethesda, MD. Candidates MUST: be local to the DC area AND: Be US Citizens or Green Card holders with the ability to obtain a Public Trust Clearance Key Responsibilities: - Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices. - Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment. - Support mobile and handheld devices , including Android and iOS smartphones and tablets. - Assist with the deployment of desktop images and applications , including automated deployment tools. - Perform basic software testing and validation for new or upgraded applications prior to deployment. - Troubleshoot a...