Specialist Workplace Technology-Brisbane

Job description

About BHP At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success. About the Role: The Workplace Technology Support Specialist will provide first-level IT support to enable a seamless, productive, and efficient experience for our global user base. This in-person role will involve troubleshooting, resolving, and escalating workplace technology issues and ensuring users can confidently use the tools they need to be successful. The role will leverage ITIL processes and framework for structured service delivery and will also support Audio Visual (AV) and Video Conferencing (VC) needs as required. Responsibilities: - Deliver effective and timely responses to service requests, resolve incidents/problems, and manage the Technology service catalogue. - Communicating clearly and effectively with users wh...