Customer Success Manager

Job description

At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities. With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning, where people are empowered to do their best work and grow their careers. About the role: We're looking for a Customer Success Manager to join our growing team and play a key role in delivering outstanding customer outcomes. You'll own a portfolio of customers, working closely with them to understand their goals, drive adoption, and ensure they're realising ongoing value from our solutions. This is a highly collaborative role where you'll partner with Sales, Product, and Support teams to create seamless and meaningful customer experiences. Key responsibilities: - Own and manage a portfolio of customers, acting as their trusted advisor and primary point of contact - Build strong, long-term relationships by understanding customer objectives and aligning solutions to their needs - Drive...