General Manager (Full-Service Diner)

Job description

Key Responsibilities: 1. Operations Management: - Oversee the daily operations of the diner, including front-of-house and back-of-house activities. - Maintain a clean, safe, and organized environment for customers and staff. - Ensure food quality standards are met and consistent across all shifts. - Monitor inventory levels, ensure proper stock ordering, and track food costs to maintain budget adherence. - Develop and enforce procedures for food preparation, sanitation, and food safety. 2. Staff Management & Leadership: - Recruit, hire, train, and onboard new employees for various positions (servers, cooks, dishwashers, etc.). - Create work schedules for all staff to ensure optimal coverage during peak and off-peak hours. - Monitor employee performance and provide constructive feedback. - Foster a positive work environment by motivating staff and maintaining high morale. - Ensure that employees adhere to company policies, dress codes, and other professional standards. 3. Customer Service & Guest Relations: - Ensure high levels of customer satisfaction through friendly and efficient service. - Handle customer complaints or concerns with professionalism and resolve issues promptly. -...