DWM Watershed Director I - Customer Resolutions (OCCBS)

Job description

Posting expires: March 24, 2026 Salary range: $88,654 - $118,353: General Description and Classification Standards: Manages the overall administration and operation of the City’s Watershed customer service and resolution functions, including program implementation and business operations. Areas of responsibility include planning and evaluation, policy and program development, personnel and fiscal management, customer relations, customer issue resolution, and oversight of the Customer Contact Center. This position represents a high level of strategic and operational management and reports to a member of the executive or deputy. The role manages a primary departmental function and recommends operating policies and procedures, subject to executive approval. This position oversees a diverse group of professionals and managers. This is not a routine promotional classification; specific justification for placement at this level must be documented. Supervision Received: Works independently or as part of a management team that collaborates on budgetary, staffing, policy, and operational matters. Direction received is broad and strategic and is typically collaborative. Essential Duties and...