Customer Excellence Manager

Job description

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we’re transforming the way healthcare organizations manage waste—prioritizing safety, sustainability, and service excellence. This is more than just a management role; it’s an opportunity to be part of a company that’s making a real impact in hospitals and clinics across the country. As a key member of our Shakopee team, you’ll lead customer operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation. What you will do: - Lead & Develop Team - Manage a cross-functional customer service team, fostering accountability and collaboration - Support employee engagement and retention initiatives - Customer Experience & Communication - Oversee outbound communications and host customer meetings - Ensure service delivery aligns with brand tone and operational efficiency - Data Analysis & Process Improvement - Analyze service data to identify trends and root causes - Drive corrective actions and continuous improvement initiatives - Systems & Cross-Func...