Senior Security Customer Engagement Specialist

Job description

The Information Security Customer Engagement team is at the forefront of helping our customers gain the assurance that they need to buy and utilize our products with confidence. As a senior member of the team, you will play a key role in delivering upon our customer engagement strategy, ensuring that our customer inquiries are handled efficiently, providing customers with expert guidance on our products and security practices. This will be facilitated through the completion of security due diligence questionnaires, security contract language management and customer engagement calls. As a Senior Security Customer Engagement Specialist, you will: Respond to customer security inquiries utilizing a combination of knowledgebases, generative AI and subject matter expertise. Deliver timely expert support, fostering strong customer relationships, helping secure and retain both new and existing business. Uphold and maintain high levels of quality across all customer interactions, ensuring trust and clarity on information provided. Liaise with cross-functional teams to ensure seamless communication and collaboration. Drive strategic initiatives and projects that enhance our security solution...