Front Desk Agent

Job description

YOUR MISSION (The Job Description): The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas. Qualifications: THE NITTY-GRITTY (The Essential Job Duties): - Learn and retain complete knowledge of and comply with all policies and procedures - Maintain the Virgin culture & level of standards set forth by the management team - Always maintain complete knowledge of hotel features/services, hours of operation, - Familiar with room types, numbers, layout, décor, locations, rates, and appointments - Be aware and understand all aspects of special packages, and promotions - Daily house count and expected arrivals/departures - Room availability status for any given day - Scheduled daily group activities - Use excellent communication skills with guests, staff including verbal, written and body language - Learn and retain knowledge of all front office technical systems (LMS, Luxe Pricing, HotSOS and Salto) - Assist and process check-in & check-outs for our guests in accordance with their preference (traditional or mobile) - Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settlin...