Customer Support with Japanese CET/JST time

Job description

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET or JST working hours. The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and chat in Japanese. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. What will you be working on? - Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy - Crafting detailed, well-structured responses to ensure clear and effective communication - Processing requests according to established guidelines and procedures - Identifying and reporting issues or errors to the Team Leader or relevant department - Working with trading platforms , replicating reported issues, and assisting clients with troubleshooting - Transcribing Japanese names into Latin characters accurately - Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution What we expect from you: Interested? We...