Service Designers - NY

Job description

Service Designer: Key Responsibilities - Design and improve end-to-end service experiences across customer touchpoints - Conduct user research (interviews, surveys, observations) to understand needs and pain points - Create service blueprints, journey maps, and personas - Identify gaps and inefficiencies in current services and propose solutions - Collaborate with UX designers, product managers, engineers, and stakeholders - Facilitate workshops and co-creation sessions - Define and track service performance metrics and KPIs - Ensure services are consistent, scalable, and aligned with business goals - Prototype and test new service concepts Required Skills & Qualifications: - Bachelor’s degree in Design, HCI, Business, or related field - Experience in service design, UX design, or customer experience (CX) - Strong knowledge of design thinking and human-centered design principles - Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar - Ability to create journey maps, blueprints, and systems diagrams - Excellent communication and stakeholder management skills - Strong analytical and problem-solving abilities Compensation, Benefits and Duration: Minimum Compensation:...