Business Manager, 81E-Custom

Job description

Business Manager - Custom Job Description: The Business Manager oversees the planning, execution, and structure of the Account Manager team for 81Eighty’s custom clients. They lead a sales organization in a growth-focused environment while transforming and building structure at scale. The Business Manager reports to the Director. Employee Development: - Recruit, lead and scale a high-performance customer success organization - Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations - Leads direct reports, setting direction and ensuring clarity around priorities and department goals - Acting expert in the account management field with the ability to educate reports on strategy, sales technique, and relationship building Company Growth and Strategy: - Create, implement, and track routine sales reporting for clients and custom business - Monthly touch bases with key custom contacts - Quarterly customer meetings to review business and planning - Seek and identify opportunities through developing new and building on existing relationships with clients - Develop proposals and negotiate/close cont...