Client Support Analyst

Job description

Exciting News – We’re Moving! As part of our continued growth and our commitment to fostering an exceptional, collaborative work environment, we’re thrilled to announce that our office will be relocating to a brand-new building at 2000 Innovation Drive, Wexford PA 15090 at the end of the year. In the meantime, hybrid employees will continue working from our current location at RIDC – O’Hara until the transition is complete. We’re excited about this next chapter and look forward to welcoming new team members to our growing organization! SUMMARY: Oversee the activities of a client and/or region to ensure daily business needs are met. Monitor order management activities and act as a working SCC when volume or attendance dictates. Provide efficient execution of daily network activity and assistance in the areas of reporting, issue management and resolution, KPI management and supplier management. For specific client needs, own key work streams and project work that is deemed to be of critical nature and priority within the client- Armada relationship. RESPONSIBILITIES: - Client Support Operations - Support daily customer ordering activities - Manage all expedite requests through 24 Tra...