Customer Service Manager

Job description

Benefits: - 401(k) - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Training & development About Us: Northern One Hour, Ben Franklin & Mister Sparky is a growing company in the home service industry committed to delivering exceptional service to our customers. We are looking for a motivated and experienced Customer Service Manager to lead our team and ensure a high-quality customer experience. Position Overview: The Customer Service Manager is responsible for overseeing daily operations of the customer service team, improving service processes, and ensuring customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to drive team performance. Qualifications: - Manage, coach, and develop the customer service team - Monitor team performance and provide ongoing feedback and training - Handle escalated customer concerns and resolve issues effectively - Develop and implement customer service policies and procedures - Track and report on key performance metrics (KPIs) - Collaborate with other departments to improve customer experience - Assist with hiring, onboarding, and training new team members - Ensure consistent,...