Community Warranty Manager

Job description

Job Description Summary As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner. Job Details: What You’ll Do: Become proficient in data entry into BuildPro Conduct Taylor Morrison procedures for home reviews Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Perform accurate assessments of all service requests submitted by homeowners and answer any warranty question...