Medical Receptionist - Primary Care

Job description

Position Summary: Call Center: - If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. - The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Department Overview: We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 11 clinicians, we see approximately 100 patients a day from birth to end of life. Our clinicians consider our frontline team members as colleagues and partner with them to t...