Customer Service Representative

Job description

Customer Service Representative – Collision Repair Be the First Smile. Be the Difference. If you love helping people and thrive in a fast-paced environment, this role is for you. As a Customer Service Representative , you’re the first point of contact and the heartbeat of the customer experience—setting the tone from drop-off to delivery. At CollisionRight , we don’t just repair vehicles—we restore confidence, pride, and peace of mind. Why Join CollisionRight: Competitive pay + bonus opportunities: Paid holidays, floating holidays & PTO Health, dental & vision insurance: 401(k) with company match Paid parental leave: Paid training & career growth opportunities Supportive, team-focused culture: What You’ll Do: Greet customers in person and over the phone Answer calls promptly and professionally: Guide customers through the repair process Coordinate rentals and tows: Support estimators and manage scheduling: Collect payments and maintain front office organization What You Bring: 1+ year of customer service experience (automotive a plus) Strong communication and organization skills: Calm, professional demeanor in stressful situations Comfort with computers and office systems Ready to...