Guest Services & Reservations Coordinator

Job description

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond—making homeownership easy and our guests’ vacations memorable. Join Our Team!: The Guest Services and Reservations Coordinator is a dynamic hybrid role that supports both the Reservations and Guest Services departments to ensure exceptional service at every stage of the guest journey. This position will spend three days per week focused on in-resort guest services and two days on reservations and pre-arrival coordination , creating a seamless and memorable guest experience from inquiry to check-out. Strong communication, local knowledge, organization, problem-solving, and multitasking skills are key to success in this role. What will I be doing?: Guest Services (3 days/week): - Act as the primary point of contact for in-house guests via phone, email, and messaging platforms. - Respond promptly to guest requests, feedback, and service issues to ensure a positive experience. - Coordinate wi...