Client Service Manager

Job description

Description Position: The Client Service Manager oversees the efficient operation of the Branch ensuring all the operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to Clients and staff. Key Responsibilities: - Support the Bank’s “People First” focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”. - Client First- model expected behaviors; coach employees on the spot; engage with Clients to ensure complete satisfaction when necessary. - Sense of Urgency - be swift in taking action, provide answers/solutions, be responsive; meet deadlines. - Make an Impact - ensure your work adds value to the Client, company and team. - We Connect - create and lead employee networks to promote and improve our company culture and employee engagement. - Forward Thinking - plan and strategize; anticipate and prepare. - Works with the Business Relationship Manager to develop and execute strategy for meeting branch sales and profitability goals, overall branch exp...