HR Performance Center Representative - FMOL Health

Job description

The HR Performance Center Representative 2 provides customer service support by responding to questions and performing benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.). Answers questions around network tier exceptions. Follows standard forms, communications and processes. Responds with standard communication, but also recognizes when something is not “standard” to escalate to SME accordingly. Understands regulations and regulation changes. Experience - 3 years of HR Experience Education -High School Diploma Special Skills - Excellent oral and written communication skills; Strong customer service skills; Excellent problem solving skills and multi tasking skills. - Customer Service - Answers and responds to incoming phone calls in adherence with protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned - Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc. - Provides first-level assistance to managers and employees with HRIS self-service tools - Assists employees and managers in all stages of the empl...