UC Technician I - CDCR

Job description

Primary Roles & Responsibilities: - Comprehend basic knowledge to Install and program UC platforms which may include some or all of the following functionality as per certification: Chat, Presence, Voice, Mobility, Audio, Web, Video, Desktop Sharing, Call Control, Speech Recognition, Unified Messaging, etc. - Analyze system problems by selecting the appropriate tools and techniques in line with organization guidance - Select the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary. - Install and configure appropriate component and or systems appropriate to the organization - Select the appropriate diagnostic tools to monitor, test and reacts to network performance - Undertake hardware or software upgrades appropriate to the organization interpreting specifications - Interpret technical specifications for activities and maintain accurate records - Respond effectively to customers and provides technical support to them in line with organizations process - Document completed tasks in accordance with agreed organizational procedures - Competent with cables or connects equipment in line with techn...