Move Manager

Job description

Position Summary The Move Manager acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service. The Move Manager will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service. The Move Manager will have strong organisation skills, problem-solving abilities, cultural awareness and time management abilities. Functions and Responsibilities: 60% Communicate Proactively, Build Relationships & Ensure Customer Quality Customer: - Set move expectations and proactively anticipate the customer's needs. Handle customer inquiries with a sense of urgency and empathy. - Phone and e-mail transferee and/or accounts wherever they might be globally, involves occasionally working outside of standard business hours. Summer is our busy season, and customers sometimes need us outside of regular working hours. - Manage and monitor customer e...