Customer Success Manager

Job description

We are seeking a Customer Success Manager to drive customer satisfaction, retention, and revenue expansion across the BeNeLux region. From adoption to value realization, renewals, and expansion (upsell/crosssell). You will be the voice of the customer, ensuring feedback is translated into improvements while converting growth opportunities. Who are we?: It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents. All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS! Tasks: You will execute the customer success strategy for the BeNeLux market, maximizing adoption and outcomes for a portfolio of customers. Your mission is to achieve high retention, grow accounts via structured expansion plans, and maintain strong executive relationships through measurable success plans and regular business reviews. This role reports to the Head of Sales BeNeLux. Key Responsibilities: Customer strategy an...