Customer Support Specialist
Nokia · BE
Our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support...
Job description
Our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support engineers. We have a lot of interaction between Nokia R&D sites. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for additional 4th level support engineers. You will have the possibility to grow towards a L2/L3 IP and datacenter network expert and as such become a key player within the routing division. You’ll be responsible to: - Debug and resolve customer issues after they’ve been filtered by the 2nd and 3rd level support organizations. - Interface to R&D, 3rd level support team, account teams, business units and customers for technical consultation and customer support concerns. - Debug complex product installations, resolve complicated product problems by applying both established procedures and creative alternatives. - Perform on-site product adaptations or enhancements to installed product. - Maintain problem status and problem resolution records. - Prepare reports on problems encountered and methods of resolution applied, ensuring overall system integrity and reliab...