Senior CX Manager

Job description

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market. Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: It's not only what we do, it's how we manage that truly make the difference.. If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT. Role: Senior CX Manager: Location: World, Remote: Required Skills: - CRO & Personalisation Lead with strong experience managing strategic client accounts and driving conversion rate optimization initiatives - Proven expertise in A/B testing, multivariate testing, personalization strategies, and data-driven optimization across digital channels - Solid understanding of customer experience platforms, CRM, marketing automation, and configuration of systems impacting conversion funnels - Strong analytical skills with the ability to interpret complex data (web analytics, user behavior, test results) and generate actionable insights - Ex...