Franchise Support Specialist

Job description

Overview WellBiz Brands is looking for a proactive, tech-savvy problem solver who enjoys helping others succeed. As a Franchise Support Specialist, you’ll be the first line of support for franchise owners and studio managers across the WellBiz portfolio of brands, ensuring they have the tools, guidance, and support they need to run their businesses smoothly. In this highly customer-centric, cross-functional role, you’ll provide first-level support across a variety of business areas, including technology systems, point of sales systems, marketing platforms, operations processes, and more. You’ll resolve many routine requests directly while delivering a responsive, professional experience that builds trust with franchise partners. When specialized expertise is needed, you’ll collaborate with internal teams across the organization to connect partners with the right support and ensure issues are resolved efficiently. You’ll play a critical role in creating a consistent, positive support experience through your problem-solving skills, ability to guide users towards a solution, and your knack for making complex things feel simple. WellBiz Brands Benefits: Compensation Range: $25.00-$28.0...