Access Associate-Lead

Job description

SUMMARY: As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. Job Title: Access Associate Lead: Department: Admissions Location : RRH United Memorial Medical Center - North Street Campus - 127 North Street, Batavia, NY 14020 Hours Per Week : 37.5: Schedule : 7:00 AM - 3:00 PM, Every other weekend ATTRIBUTES: Ability to lead and take direction Basic computer skills: Excellent customer service and communication skills Bilingual preferred: RESPONSIBILITIES: Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary...