Customer Experience Specialist

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The Customer Experience Specialist is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Experience Department. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days. ESSENTIAL FUNCTIONS: - Accurately, efficiently and professionally answer customer inquiries via the telephone. - Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary. - Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc. - Provides banking solutions to enhance and create lasting customer relationships. - Customer Service: Provides courteous, efficient, personalized service and satisfactory pro...