Partner Success Manager

Job description

Retention in this market is not a relationship management problem. It is an outcomes problem. Institutions that get better at teaching and learning stay. Those that don't, leave.: Cadmus is growing fast in the UK and Europe at a moment when the market urgency around assessment is real and sitting at the Vice-Chancellor and Deputy Vice-Chancellor level. The University Success Manager owns the relationships that determine whether an institution uses Cadmus or is genuinely changed by it. You will carry a portfolio of UK and EU university accounts and work directly with DVCs, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The standard is not satisfaction — it is measurable improvement in how institutions design and deliver assessment.: In your first year, you will have: - A healthy, deeply adopted portfolio with strong renewal rates . Not because relationships are well managed, but because institutions have better outcomes to point to. The renewal conversation is evidence-led, not a negotiation. - Identified risk early and turned accounts around before they became problems . You read the signals that others miss — disengagement, stakeholder change, adoption plat...