Field Service Engineer - Phoenix, AZ

Job description

Job Description Summary The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence in the Greater Phoenix and surrounding areas of Arizona. Job Description: Troubleshooting, installation, maintenance and service repair needs on designated equipment. Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Maintaining tools and test equipment properly and ensuring they are calibrated. Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Managing vendors’ service delivery processes in compliance with GE Healthcare policies. Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solvin...