Guest Services (Seasonal)

Job description

As a member of the Guest Service Team at Washington National Golf Club, you will be responsible for ensuring exceptional, first-class service for our guests. You’ll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES: ◦ Equipment Drop Attendant ◦ Equipment Runner ◦ Practice Facility Host ◦ First Tee Host ◦ Player Assistant - The Guest Service professional will provide exceptional service in the following positions: - Initiate contact with guests within 15 feet, with a robust welcome and the willingness to assist the guest. - Must be proactive in anticipating the guest’s needs and engage in the commiserate level of guest interaction. Always yield to the guest. - Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift. - Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter. - Maintain knowledge of daily events, FAQ sheet, hours of operation, pace of play, and group ev...