Digital Experience, Portfolio Lead (NorAm)

Job description

Role Overview We are seeking a Digital Experience, Portfolio Lead to own and elevate the end-to-end digital experience for a prestigious, high-tech client across North America. This role is ideal for a hands-on digital leader who thrives in fastmoving, high growth environments and enjoys rolling up their sleeves to drive day‑to-day execution of digital solutions while shaping the future of the experience. This position sits at the intersection of technology, retail operations, and customer experience, translating global digital strategy into practical, site‑level execution that delivers measurable value. You will act as both a tactical owner and trusted advisor, ensuring digital tools are adopted, optimized, and continuously improved to meet the evolving needs of a cutting‑edge retail environment. What You'll Do: Regional Ownership & Execution: - Own the digital experience across all North American retail and operational sites - Serve as the day‑to‑day owner of digital solutions, ensuring reliability, usability, and operational fit - Ensure consistency, quality, and seamless integration of digital platforms at the site level - Act quickly to diagnose issues, resolve adoption barrie...