Patient Care Navigator

Job description

ESSENTIAL FUNCTIONS: - Assists with overseeing the daily inbound calls, fax referrals, emails and tasks for the department. - Assists Care Managers in performing assigned tasks. - Ensures patient is progressing toward desired outcomes by continuously monitoring patient care through assessment and evaluation. - Identifies and resolves barriers that hinder effective patient care. - Improves quality and completeness of documentation. - Collaborates with patients, families, nurses, physicians, and other members of the team, building consensus around issues and appropriately resolves in a timely manner. - Documents in a clear, complete, concise, and organized manner. - Monitors clinically low risk cases. - Advises Care Manager and/or Medical Director of any new and/or concerning clinical issues. - Institutes necessary actions to promote quality care and appropriate. - Accepts referrals and identifies patients who meet the criteria for care management. - Adheres to and supports team members in exhibiting HOPCo’s values and mission. - Assists with program planning, development, and evaluation. - Performs related duties as assigned. Performs other CIN duties as assigned. EDUCATION: - Medic...