System Administrator
abra · Center, Texas, US
Description We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team.
Job description
Description We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team. This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators , handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments. Key Responsibilities: - Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune . - Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams. - Assist with configuration, monitoring, and administration of 365 services. - Support user identity and access management (Azure AD, permissions, and security policies). - Document technical procedures, incidents, and known issues for knowledge sharing. - Collaborate with the infrastructure and migration teams on ongoing projects. - Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems. Requirements: - 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher). - Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, I...