Merchant Success Executive (MSE)

Job description

Merchant Success Executive Client Success · Account Management · Technical Support | Onsite, East Austin The Role: You'll be the person our merchants depend on. Their expert guide from day one through every milestone that follows. The work is a blend of relationship-building, technical problem-solving, and proactive account growth. You own the full merchant lifecycle: onboard them well, keep them thriving, and find opportunities to deepen the relationship over time. We're a small team in East Austin. That means real ownership, fast decisions, and direct impact. Not a support ticket queue you're clearing on autopilot. Compensation: $70,000–$75,000 base + monthly commissions + benefits. Unlimited upward potential, including a path to leadership. What You'll Own: Onboarding & Client Support: You're the first voice merchants hear after approval. Handle inbound inquiries, process applications, configure gateways like Authorize.net, and train clients until they feel confident and capable. Not just walked through a checklist. Account Growth & Optimization: This isn't reactive support. You'll proactively work your book of business, run Payment Optimization Calls, spot upsell opportunities,...